Renewal and Cancellation Policy
To ensure efficient management of the services provided, please notify us in advance if you wish to cancel or modify any contracted service. As part of our policy, you will receive an email reminder two days before your monthly renewal date, giving you the opportunity to cancel the subscription if desired. It is crucial to take action within this timeframe if you wish to avoid renewal.
No Refunds After Renewal
Once your subscription is renewed, refunds cannot be issued under any circumstances. The decision to continue using our services is entirely yours. We operate without long-term contracts, so you have the flexibility to choose the duration of your engagement. If you decide to cancel your service and fail to notify us within the specified period, or if the cancellation is not managed directly by you or through a Digital Facts agent, refunds will not be provided once renewal has occurred.
Customer Support
Our customer support team is available Monday through Saturday, from 9:00 AM to 6:30 PM, to address any questions or needs you may have. Please do not hesitate to reach out to us for the assistance you require.
We appreciate your attention to these important aspects of our policies, which are binding and must be adhered to in full. Thank you for your understanding and for choosing Digital Facts. We are committed to continuing to support you with your marketing needs.